ChoicenestStore Customer Support Policy

Our goal is to provide fast, friendly, and effective support to ensure your shopping experience is seamless. We are committed to helping you make the best choice, every time.

1. Available Support Channels

We offer support through the following channels:

• Email Support: For all general inquiries, order tracking, and non-urgent issues.

  • Email us at: support@choiceneststore.com

• Phone Support: For urgent issues, technical questions, or immediate assistance.

  • Call us at: +1 (347) 348-6450 (Available Monday - Friday, 9:00 AM - 5:00 PM EST)

• Mailing Address: For returns, correspondence, or legal notices.

  • Address: 3433 W Rochelle Rd, Irving, TX, 75062

2. Response Time Commitment

• Email: We strive to acknowledge all email inquiries and provide a first response within 24 hours during business days.

• Phone: Immediate assistance during posted support hours.

3. Scope of Support

Our dedicated team is prepared to assist you with:

• Order placement, tracking, and modifications.

• Processing returns, refunds, and exchanges according to our Return Policy.

• Billing questions and managing your customer account.

• General product information and usage questions.

We look forward to assisting you!